Can We Help You?

For time sensitive requests such as order cancellations or address changes, please call us toll-free at 1 800 661 062 for assistance.

Quick answers to common Customer Service concerns:

Q: What is Fragrance Combining™?

A: Jo Malone's Fragrance Combining gives you the freedom to express yourself and your individuality, to experiment with scent and discover your personal fragrance combinations. Fragrance Combining™ teaches you how to translate scent from day through to evening or to suit your mood or occasion. It's easy, fun, and encourages a fresh, modern look at the way we use fragrance.

Q: Are your Fragrance Combining™ consultations free?

A: Yes. Visit any of the Jo Malone stores to enjoy a variety of complimentary services. Receive a relaxing Hand & Arm Massage, spend individual time with a Jo Malone Stylist through a Skin Care or Fragrance Consultation, or learn how to surround your living space in delicious fragrance with Scent Surround. To guarantee your appointment, you may call your nearest Jo Malone boutique, where the team will be happy to arrange a time at your convenience.

Q: Do you offer consultations for bridal parties, weddings, and special events?

A: Jo Malone offers consultations for your bridal party, wedding or event at all of our Jo Malone boutiques. We recommend you contact your local counter or store to schedule an appointment in advance to ensure you receive the services you desire.

Q: Where can I buy Jo Malone products near me?

A: You may access our store locator to check for where Jo Malone is available near you or purchase online at


Q: Do you test on animals?

A: Jo Malone London is committed to the elimination of animal testing. We are equally committed to consumer health and safety, and bringing to market products that comply with applicable regulations in every country in which our products are sold.

We do not conduct animal testing on our products or ingredients, nor ask others to test on our behalf, except when required by law. We evaluate our finished products in clinical tests on volunteer panels.

Jo Malone London fully supports the development and global acceptance of non-animal testing alternatives. To this end, the Company works extensively with the industry at large and the global scientific community to research and fund these alternatives.

Q: What is Jo Malone doing about REACH, the new EU chemicals regulation?

A: Click here to learn more about REACH - for Consumer, Web Site, and Media Responses.

Q: How can I find out about special Jo Malone™ events?

A: Visit any Jo Malone™ counter or sign up to receive the Jo Malone™ newsletter at Jo Malone™ Online to learn about new products, complimentary shipping and sampling offers and special events in your area.

Q: How can I get a job at Jo Malone London?

A: We are always in search of bright, energetic individuals to represent the Jo Malone brand. Visit the Jo Malone Careers website regarding positions available in corporate offices or corporate field positions.


Customer Service

Contact Us

If you need help, email or call Customer Service at 1 800 661 062.