Customer Service

Welcome to Jo Malone Australia Online. Shopping is easy, convenient and secure. Simply select the product you want to purchase and follow the steps below:

Step One:
Rollover a product image and click on the Shop Now button. Select your desired shade, size or form as relevant and then click "Add to bag".

(For additional product information, how-to videos and related links, click on the product name or product details link.)

For additional product information, how-to videos and related links, click on the product name or view details link. From the product detail page select “add to bag” to place the item in your cart.

Step Two:
When you have finished selecting products for purchase, click the shopping bag icon found on any page or click the Checkout button that will be displayed each time you add an item to your cart. Follow the onscreen instructions to proceed through the checkout process and submit your order.

Please note: you may change the contents of your shopping bag including the quantity of each item (up to eight [8] of any single item) during checkout prior to clicking on Submit Order.

Step Three:
An email confirming receipt of your order will be sent shortly after your order is submitted. If an order confirmation does not arrive within 24 hours after submission, please contact us by phone at 1800 661 062 Or Live Chat for assistance.

If you have any questions or concerns when placing an order or if you wish to enquire about a previously placed order, please call Jo Malone Australia Online Service Team 1800 661 062 or Contact Us. For fastest service, please have your order number available.

VIEW BAG
Click on the shopping bag icon to display your shopping bag with the list of the items selected for purchase, the quantities of each, and the cost of the purchase. You may remove items or change the quantities ordered on this page before proceeding to checkout.

DELETING ITEMS FROM YOUR SHOPPING BAG
If you wish to delete an item in your Shopping Bag, simply go to “View Bag” and select the "Remove" link below the product name. The item will be removed from your shopping bag.

back to top

• Gift orders always receive special care at jomalone.com.au. We will be happy to wrap your gift and include a gift card with your personal message as a complimentary service.

• If you wish to have your jomalone.com.au order gift-wrapped, simply click on the “Gift Wrap” option during Checkout.

Please note: Multiple items within a gift order will be presented as one gift package.

back to top

Complimentary engraving is offered on range of Fragrances. To receive complimentary engraving on these products, please select ADD TO BAG and proceed to your Shopping Cart, where you can add your engraving message.

Messages are limited to 3 characters.

We reserve the right to refuse engraving to any orders that request profane, distasteful or otherwise inappropriate language through the ‘Personalise It’ engraving service.

Engraving orders receive special care at jomalone.com.au. Please note, unless otherwise required by law, we are unable to accept returns on engraved products, so please check your engraving request carefully before confirming order.

back to top

All prices indicated for products available via the Site are inclusive of GST (where applicable) at the current rates and are exclusive of delivery charges (if applicable).

The total cost of your order is the price of the products ordered plus delivery charges (if applicable). Delivery charges will be included where applicable and will be included in the total amount of the order. Payment can be made by any of the methods specified in the Payment Options section below, and payment will be debited and cleared from your account as set out in the Payment section of this Site.

back to top

CREDIT CARDS ACCEPTED:
• American Express
• MasterCard
• Visa

We also accept PayPal as a payment option on jomalone.com.au.

Afterpay - Shop Now. Pay it in Four.

We’re sorry, we do not accept:
• Cheques
• Postal Orders

Important information:
In cases where fraudulent transactions are suspected, copies of credit card, passport or driver’s licence may be requested.

back to top

Please note that monitors display colors differently based upon their settings.

At Jo Malone™ Online, we understand how important security is to you. When you place an order at Jo Malone™ Online, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We employ government approved encryption software. To find out more about SSL encryption software go to:click here
back to top

We regret that we must limit orders to no more than eight (8) units of any item with a maximum purchase of fourteen (14) items per customer. In addition, we are unable to accept more than 3 orders per day from each customer. If you have any questions, please call us at 1800 661 062 or Contact Us and we will be happy to assist.

back to top

REDEEMING OFFER CODES. Simply enter your offer code in the text box marked “Offer Code” on the Billing page during the Checkout process. When an offer code is accepted, it will be displayed on the “Order Review” page.

Please Note: Offer codes are case sensitive and should be entered exactly as they appear. Only one offer code may be used per online order.

back to top