Customer Service

Pre-Christmas Delivery
Order before the below dates to receive your gifts in time for Christmas.

STANDARD DELIVERY:
WA and NT: 2pm 14th December 2023
Anywhere in Australia (excluding WA and NT): 2pm 18th December 2023

EXPRESS DELIVERY:
WA and NT: 2pm 14th December 2023
Anywhere in Australia (excluding WA and NT): 2pm 20th December 2023

jomalone.com.au orders are dispatched on business days (Monday - Friday, excluding public holidays). To the best of our ability, orders received by 2pm, Monday to Friday, will be dispatched the next day for delivery.

While we endeavour to process all orders as quickly as possible, please note shipping times will be longer during peak promotional periods. This includes, but is not limited to Gift With Purchase, AfterPay Day, Cyber Weekend, National Lipstick Day, Click Frenzy and Boxing Day. Please expect a delay of 5-8 business days during these times.

STANDARD SERVICE: $10.00 or FREE with orders over $50

EXPRESS DELIVERY: $15.00 or $5 with orders over $50

Estimated delivery times from warehouse dispatch:

Please note: Not all products are available for Express Delivery. Products that are not available for Express Delivery include - but are not limited to: Cologne (1.5ml, 9ml, 30ml, 50ml, 100ml), Cologne Intense (1.5ml, 9ml, 50ml, 100ml) and Scent Surround™ Room Spray.

All orders require a signature upon delivery. If you are not there to sign for your order, your local Post will leave a notice for collection card with details of how to collect your delivery. To ensure secure and undamaged delivery of your order, we will not be able to leave your order ‘hidden’ at the address.

We will take all reasonable care to deliver to the address given. However we will not be liable for non-delivery or mis-delivery as a result of your incorrect data entry.

Once an order has been submitted, we cannot change, add to or cancel an online order once payment has been received and your order has been accepted by us. If you no longer need your order once it is delivered, you can return it back to us in its original condition within 14 business days of receipt by accessing our returns portal here. For further information about returns please see our returns policy here.

We're sorry we only deliver online orders to Australian addresses.

The Jo Malone London Concierge Service offers a courier delivery service, with orders dispatched on Monday – Saturday (excluding Sundays & public holidays). Orders are shipped via a Courier Delivery and are dispatched within 1 business day after receiving the order.

Sydney Express Courier orders will need to be placed by 11am to be processed and shipped the same day, depending on product availability. Sydney Express Courier orders placed after 11am will be processed and shipped the next business day.

Please note, while we endeavour to process all orders as quickly as possible, please note shipping times will be longer during peak promotional periods. This includes, but is to limited to Cyber Weekend, Afterpay Day, Christmas and Boxing Day. Please expect a delay of 1-3 business days during these times. Thank you for bearing with us.

Prefer to collect your order? In-store pickup is available from our Jo Malone London Woollahra boutique, simply select in-store collection when checking out your basket. Pickup orders will be available for collection the next business day. If you would like to collect your order prior to this, please reach out to one of our friendly stylists via the chat function once you have placed your order.

Delivery Charges: