Customer Service

IMPORTANT SHIPPING NOTICE:
Due to extended COVID-19 lockdowns and high parcel volumes, customers may experience delivery delays. Our delivery partner Australia Post is working hard to ensure you receive your items as quickly as possible. We thank you for your patience at this time. LEARN MORE.

JoMalone.com.au orders are dispatched on business days (Monday - Friday, excluding public holidays). Orders shipped via Standard Service are dispatched in 1-2 business days after receiving. Orders shipped via Express Service placed by 11am will be processed and shipped the same day, depending on product availability. Express orders placed after 11am will be processed and shipped the next business day.

While we endeavour to process all orders as quickly as possible, please note shipping times will be longer during peak promotional periods. This includes, but is not limited to Gift With Purchase, AfterPay Day, Cyber Weekend, National Lipstick Day, Click Frenzy and Boxing Day. Please expect a delay of 5-8 business days during these times.

Option one - Standard Delivery
$10.00 for all orders under $50 (before shipping and handling costs)
Free for all orders over $50

Estimated delivery times from warehouse dispatch:

Express Delivery placed before 11am will be dispatched same business day. Orders are delivered within 1 business day from ship date to Sydney, Melbourne and Brisbane, and within 3 business days to all other locations.

Please note: Not all products are available for Express Delivery. Products that are not available for Express Delivery include - but are not limited to: Cologne (1.5ml, 9ml, 30ml, 50ml, 100ml), Cologne Intense (1.5ml, 9ml, 50ml, 100ml) and Scent Surround™ Room Spray.

We will deliver the goods in accordance with the delivery option selected by you during the order process.

Orders are processed for delivery on working days only (Monday through Friday, excluding public holidays).

Jo Malone Online does not accept any liability whatsoever for delayed delivery caused by any third party. As soon as you have received the goods, you will assume all risk in the goods. Upon delivery of the goods to you, we will also provide you with sufficient details to enable you to:

a) exercise your right of cancellation; and
b) address any intended cancellation or complaints to the correct place of business.

All orders require a signature upon delivery. If you are not there to sign for your order, Australia Post will leave a card with details to make alternative arrangements. To ensure secure and undamaged delivery of your order, Australia Post will not be able to leave your order 'hidden' at the address.

We will take all reasonable care to deliver to the address given. However we will not be liable for non-delivery or mis-delivery as a result of incorrect data entry.

Delivery Addresses

To ensure that there are no mistakes with addresses and to check that Australia Post has all the correct details, we use a system that verifies your address using your postcode. P.O Box addresses are also accepted.

We're sorry Jo Malone Online only delivers online orders to Australia addresses.