Afterpay Afterpay offers interest-free payment plans for your purchases online. Buy and receive what you want today and pay it off in four equal instalments fortnightly. Afterpay is operated by Afterpay Holdings Limited. To make a purchase using Afterpay you will need: A debit or credit card To be over 18 years of age An Australian residential address To use the service: Add items to your shopping bag (up to the value of $600 if you are using Afterpay for the first time or $1000 if you are a returning Afterpay customer) and checkout as normal Select Afterpay as your payment method – you will be redirected to Afterpay Register or login to your Afterpay account and confirm payment Select Afterpay as your payment method – you will be redirected to Afterpay Register or login to your Afterpay account and confirm payment Important Information: Afterpay is an interest free payment plan option Transaction value limits apply to Afterpay purchases made at Jo Malone London online; $600 for customers using Afterpay for the first time, and $1000 for returning Afterpay customers. The funds for the first payment must be available on your nominated card at the time of checkout. Register or login to your Afterpay account and confirm payment For first time Afterpay customers online, or customers yet to complete a full payment cycle with using Afterpay, the first payment will be taken at the time of transaction with the remaining three payments deducted each fortnight over the remaining 6 weeks. For all future payments after the first completed purchase, the initial payment will be debited 14 days after the transaction, where the total transaction value is less than $500. If the purchase value is equal to or exceeds $500, the first instalment must be paid at the time of the transaction occurring. If you wish to return your goods, complete the online returns process as per the normal returns policy – if eligible for a refund, your initial payment will be returned in full and the remaining payments cancelled at no charge When you link your Afterpay account to a debit or credit card, please be aware that standard fees and charges may be applicable. Please refer to your card issuer’s terms and conditions for full details If a payment is due from you but not received by Afterpay in accordance with the payment schedule, a $10 late payment fee will be charged, with a further $7 late payment fee added seven days later if the payment remains unpaid. For more information about Afterpay terms and conditions, visit the Afterpay website.back to top Customer Service Contact Us If you need help, email or call Customer Service at 1800 661 062, or read our FAQs.