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Delivery Details & Charges
Delivery charges are per order: $10
To the best of our ability every order is processed and shipped on the next business day. All parcels are shipped securely by registered Australia Post and each parcel is traceable.
Estimated Delivery Times from Ship Date:
NSW/ACT: 2 Business days
VIC: 3 Business days
QLD: 3 Business days
SA: 4 Business days
WA/TAS: 6 Business days
NT: 6 Business days
To inquire about the status of your order, please contact our Customer Care Team on 1800-661-062. Please have your order number ready.
An order can be delivered to one address only. If you require orders to be sent to multiple addresses you will need to place a separate order for each address.
Delivery can only be made within Australia.
Delivery Rules and Restrictions
All orders received will be dispatched the next working day for standard delivery. (Depending on stock availability and/or order confirmation).
Orders are processed and shipped on working days only (Monday through Friday, excluding bank holidays).
All orders require a signature upon delivery. If you are not there to sign for your order, Australia Post will leave a notice for collection card with details of how to collect your delivery. To ensure secure and undamaged delivery of your order, our delivery company will not be able to leave your order 'hiden' at the address.
Jo Malone Online ships all orders from Sydney via Australia Post. This extensive delivery network is supported by one of the largest transport fleets in Australia. Delivery lead times will be based on location. Delivery areas further away from Sydney and rural addresses will result in longer lead times.
Jo Malone Online uses Australia Post's eParcel management system. eParcel is a signature on delivery service that provides a freight tracking capability. If for any reason no signature can be collected.These deliveries will be "carded"(card left at letterbox) to the nearest local Post Office for pick up.
For delivery to some rural and semi rural areas Australia Post has restricted delivery operations and no capability to deliver with signature. A card will also be left with pick up details.
We're sorry Jo Malone Online only delivers online orders within Australia.
To ensure that there are no mistakes with addresses and to check that our delivery company has all the correct details, please check that all shipping information is correct.
Delivery charges are per order: $10
To the best of our ability every order is processed and shipped on the next business day. All parcels are shipped securely by registered Australia Post and each parcel is traceable.
Estimated Delivery Times from Ship Date:
NSW/ACT: 2 Business days
VIC: 3 Business days
QLD: 3 Business days
SA: 4 Business days
WA/TAS: 6 Business days
NT: 6 Business days
To inquire about the status of your order, please contact our Customer Care Team on 1800-661-062. Please have your order number ready.
An order can be delivered to one address only. If you require orders to be sent to multiple addresses you will need to place a separate order for each address.
Delivery can only be made within Australia.
Delivery Rules and Restrictions
All orders received will be dispatched the next working day for standard delivery. (Depending on stock availability and/or order confirmation).
Orders are processed and shipped on working days only (Monday through Friday, excluding bank holidays).
All orders require a signature upon delivery. If you are not there to sign for your order, Australia Post will leave a notice for collection card with details of how to collect your delivery. To ensure secure and undamaged delivery of your order, our delivery company will not be able to leave your order 'hiden' at the address.
Jo Malone Online ships all orders from Sydney via Australia Post. This extensive delivery network is supported by one of the largest transport fleets in Australia. Delivery lead times will be based on location. Delivery areas further away from Sydney and rural addresses will result in longer lead times.
Jo Malone Online uses Australia Post's eParcel management system. eParcel is a signature on delivery service that provides a freight tracking capability. If for any reason no signature can be collected.These deliveries will be "carded"(card left at letterbox) to the nearest local Post Office for pick up.
For delivery to some rural and semi rural areas Australia Post has restricted delivery operations and no capability to deliver with signature. A card will also be left with pick up details.
We're sorry Jo Malone Online only delivers online orders within Australia.
To ensure that there are no mistakes with addresses and to check that our delivery company has all the correct details, please check that all shipping information is correct.
