Item Availability / Temporarily Out of Stock
If an item is not available, it will be shown as out of stock on its product page, within the online shop. Unfortunately you cannot add out of stock items to your Shopping Bag. However the stock that we have available online may be different to the availability within stores. Please consult our store locator for your nearest stockist.

Maximum Purchase Policy
We regret that we must limit orders to no more than four (4) units of any item with a maximum purchase of $1500 per customer. If you have any questions please contact us at 1800 661 062 or via Email and we will be happy to assist.

Offer Codes

Steps for redeeming an Offer Code.
1. Enter your Offer Code on the "Billing/Delivery" page
2. Offer codes are case sensitive and should be entered exactly as they appear.

When an Offer Code is accepted, the offer will be displayed in the "Order Review".

Important Note: One (1) Offer Code may be used per order.

Order Processing
Orders are processed and delivered on working days only (Monday through Friday excluding public holidays)

Orders will usually be dispatched by the next working day. (Depending on stock availability and/or delays in order processing.

We're sorry Jo Malone Online only delivers within Australia.

All purchases are subject to bank authorisation prior to processing. Only authorised purchases will be processed and delivered.

Payment Options

Credit / Debit cards accepted:
* American Express
* Mastercard
* Visa

We're sorry, we do not accept:
* Cheques
* Postal Orders

Payment Processing & Security

We work closely with our trusted partner St George to protect your personal and payment details by taking steps designed to keep them secure. If you think your credit or debit card has been used fraudulently, you must notify your card provider in accordance with its reporting rules and procedures. For information on how we use any personal information you give, please read our Privacy Policy.

Once you've entered all the billing, delivery and order information in the checkout process, you will be asked to enter your payment details. Once you've done this and you click the "proceed" button, your card will then be debited, subject to card approval.

Important information:
For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

Prices
All prices indicated for products available via the Website are inclusive of GST (where applicable) at the current rates and are exclusive of delivery charges. The total cost of your order is the price of the products ordered including GST and delivery charges as set out in the Delivery section of the Website. Payment can be made by any of the methods specified in the Payment Options section of the Website and payment will be debited and cleared from your account as set out in the Payment section of the Website
.
Order Enquiries
With a Jo Malone Account, you may check the status of your most recent orders by visiting our Order Status page. This is the easiest and fastest way to get the most current information regarding your Jo Malone Online orders.

For orders delivered within Australia, when you click on
Order Status page, you will be prompted to log in with your email address and password. An order summary page will provide you with detailed information about your current and past orders. After your order is dispatched you can track the delivery status of your order online with our courier by clicking on "Dispatched" under the Order Status header.

Please note the courier may not post tracking information online for up to 24 hours after the order is placed. Please note that Jo Malone Online is not responsible for the content of External Websites.

Order Status Descriptions

Processing
Your order is currently being processed into our warehouse system. Your order should appear as "In Warehouse" status within 3 hours of the order being confirmed as accepted.

In Warehouse
The order is now being managed by our Warehouse team, who will select, pick and package your order in time for dispatch.

Dispatched
Our courier, Australia Post, has collected your order from our warehouse and are in the process of delivering it to you. You may track this delivery with Australia Post by clicking on the "Dispatched" link in the Order Status column.

Order Cancellations
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

* Item(s) not available.
* Difficulty in processing payment information.
* Cannot deliver to address provided.
* Duplicate order was placed.
* Cancelled due to a customer request.

If your order is cancelled, you will receive an email to explain the reason for the cancellation. Your original payment method will be refunded for the appropriate amount.

If you wish to change or cancel your order prior to dispatch please call our Customer Service Team on 1800 661 062 with your order number.

Please note as we generally dispatch orders within 1- 2 days (excluding weekends and public holidays), it may not be possible to cancel prior to dispatch. In this instance you would have to return your order once received in accordance with our Returns Policy.

Gift Wrap Service
All orders placed with Jo Malone Online arrive beautifully wrapped in elegant cream coloured gift boxes and tied with Jo's signature black ribbon at no cost to you.

If you are sending a gift, you may choose to include a gift card on which we will carefully print your personal message, also at no cost.

Tax Information
All prices indicated for products available via the Website are inclusive of GST (where applicable) at the current rates and are exclusive of delivery charges. The total cost of your order is the price of the products ordered plus GST and delivery charges as set out in the Delivery section of the Website.